Thirdlane Multi Tenant PBX and Business PBX Features
Thirdlane Multi Tenant PBX and Thirdlane Business PBX come fully-equipped with every communications feature you’re likely to want for your team – whether they’re in the office or working remotely - and at a price you can afford.
Administration Tools
- Configuration Manager - web based Management GUI
- Configuration Manager User Portal - web portal for each User Extension
Core PBX Features
- Internationalization with Multiple-Language Support
- User Extensions
- Feature Codes
- Special Lines
- Special Mailboxes
- Multiple Phones per Extension
- Virtual Extensions
- Call Flip (Transfer to/from Mobile)
- DIDs and Inbound Routes
- Schedule Based Inbound Call Routing
- Operator Managed Inbound Call Routing
- Multi-level IVR / Auto Attendants
- Outbound Routes
- Automatic Trunk Failover
- Music on Hold - System Wide or per User Extension
- Extension Monitoring (presence or BLF)
- Dialing Permissions (Groups and per Extension)
- Ring Groups
- Hunt Lists (lists of Ring Groups)
- Dial By Name Directory
- Integration with Overhead Paging Systems
- Phone-to-Phone Intercom
- Corporate Contact Directory with Click-to-Call
- Salesforce, Zoho, Sugar CRM Integration / Screen Pops
- Call Parking
- Call Forwarding
- Call Screening
- Call Recording
Voicemail Features
- Voicemail to Email Forwarding
- Message Waiting Indicator
- Multiple Voicemail Folders
- Web Access to Voicemail
End User Features
- Unified Inbox (Voicemail/Fax/Email)
- Company Contacts with Click-to-Call
- Personal Contacts with Click-to-Call
- Voicemail Configuration
- Find Me / Follow Me
- Call Forwarding on Busy
- Call Forwarding on No Answer
- Do Not Disturb
- Web Access to Voicemail Messages
- Web Access to Recorded Calls
- Selective Call Forwarding
- Call Blocking
- Selective Call Screening
- One-touch Call Recording
- Call Detail Records (CDR) with Click-to-Call
- Outbound PDF to Fax via Web
- Language Selection
Call Features
- Caller ID Modification
- Distinctive Ring for Internal/External Calls
- Attended Transfer
- Blind Transfer
- Call Parking
- Group Call Pickup
- Directed Call Pickup
Fax Features
- Inbound Fax to Email (PDF)
- Outbound PDF to Fax via Web
Media Files Management
- Music-on-Hold Management and Upload
- Click-to-Call Recording of Voice Prompts
Conferencing
- Shared and Personal Conference Rooms
- Inbound and Outbound Conferences
- Realtime Conference Monitoring and Management
Call Center Features
- ACD / Call Queues
- Orderly Queue Handling
- Call Recording
- Local and Remote Agents (*)
- Call Center Statistics (*)
- Call Center Live Monitor (*)
- Agent Live Panel (*)
Reporting
- Call Detail Records (CDR) Reporting
- PBX usage statistics
Auto-Provisioning
- Multiple Provisioning Options (TFTP, HTTP, etc)
- Sample Phone Templates
- Phone Templates Management
- Bulk Phones Auto Provisioning
- Individual Device Button Assignments (Line, Speed-Dial, BLF)
Convenience Features
- Bulk Generation of User Extensions
- Automatic Password Generation
- Mass Updates of User Extensions
- Automatic DID Routing
Backup and Restore
- Scheduled Backup
- Selective Backup
- Web Based On-Demand Backup and Restore
Web GUI Customization
- Branding support (company name and logo)
- Multiple GUI Themes
- GUI Menu Customization
- Multiple Language Support
- Translation Mode for GUI translation