For MSPs · UCaaS Providers · Integrators · Enterprise IT What’s new in 16.1.3
The white-label communications platform built for service providers.
Multi-tenant PBX, contact center, and unified communications — deployed your way. On your infrastructure, on-prem at your customer’s site, or hosted by Thirdlane for MSPs who don’t want to operate the stack.
20+
Years in communications
40+
Countries deployed
4.1–5.0
Customer review average
7,000+
Apps via Zapier
One platform. Three ways to deploy.
Same multi-tenant architecture, same admin tools, same APIs — packaged for the way you do business.
Multi-Tenant Platform
For MSPs and UCaaS providers
License our software, run it on your infrastructure. Your brand, your billing, your operations.
Learn more →Dedicated Deployment
For enterprise IT and organizations that need their own instance
A dedicated instance, on-prem or private cloud. For organizations with strict data-residency or integration requirements.
Learn more →Thirdlane Cloud
Early AccessFor MSPs who don’t want to operate infrastructure
We run the platform — you sell it. Channel-only Early Access partner program. Sold and supported under your brand. Not sold direct to end customers.
Learn more →Built for the way service providers actually operate.
Multi-tenancy, white-label, regulatory features, and modern apps — engineered together, not bolted on.
Multi-Tenant by Design
Built ground-up for service-provider scale. Tenant isolation, white-label branding, per-tenant billing data, role-based admin.
Read more →Voice, Contact Center, Messaging
PBX, IVR, queues, recording, omnichannel messaging, and contact center — one platform, one admin surface, one set of APIs.
Read more →STIR/SHAKEN Built-In
Caller-ID attestation and verification ship as a first-class feature, not a bolt-on. Stay ahead of regulatory requirements.
Read more →Zero-Touch Provisioning
Yealink, Fanvil, Snom, Polycom — provision phones automatically across tenants. No manual config files, no truck rolls.
Read more →AI & Omniagent
Blend human and AI agents on the same routing fabric. Hand off intelligently. Maintain context across channels.
Read more →Connect Apps
Desktop, mobile, and web apps for chat, voice, video, and screen share. Same platform, same identity, every device.
Read more →“At Mozilla we have been using Thirdlane to manage and connect PBXs in our offices worldwide. Out-of-the-box Thirdlane includes all the administration and end-user features expected in a modern PBX, but what really sets it apart is the ease and the depth of customization it offers to administrators. It does not limit what you can do with an Asterisk — just makes it easier.”
Justin Fitzhugh
Senior Director of Engineering Operations, Mozilla
Plays nicely with your stack.
CRM, collaboration, automation, and broad phone compatibility — out of the box.
Salesforce
CRM
HubSpot
CRM
Zoho
CRM
Microsoft Teams
Collaboration
Zapier
7,000+ apps
Yealink / Fanvil / Snom / Polycom
Phones
Frequently asked questions
What is Thirdlane?
Thirdlane is a multi-tenant, white-label communications platform for MSPs, UCaaS providers, and enterprises. It combines a carrier-grade PBX, omnichannel contact center, Connect UC apps, a built-in CRM, and AI voice intelligence in one system you can run on your own infrastructure or have Thirdlane host.
Who is Thirdlane for?
MSPs, ITSPs, telcos, and UCaaS providers hosting voice and unified communications for their own customers, plus enterprise IT teams running communications for a single organization across multiple sites.
How can Thirdlane be deployed?
Three ways: a multi-tenant platform you self-host, a dedicated deployment for a single organization on-prem or in a private cloud, or Thirdlane Cloud where Thirdlane runs the platform under your brand.
Is Thirdlane white-label?
Yes. Branding is per tenant — the Configuration Manager admin UI, the User Portal, and the Connect web, desktop, and mobile apps can all be published under your brand.
Ready to evaluate?
Talk to our team about which deployment model fits your business — and how Thirdlane can power your unified communications offering.