Incoming Call not recorded in CDR even though they left a voicemail.

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While diagnosing a Queue problem for an end-user, I realized the call in question didn't exist anywhere in the CDR table. I did find it in the asterisk full log, as well as the queue_log and "call_status" tables. The caller did leave a voicemail which is the only reason they knew he called.

This is the first instance that I know of but it is concerning. I can't seem to find any red flags in the full log for the specific call and even see a "CDR updated on SIP/MyTrunk-000a202a" message after the caller pressed "1" in the IVR.

Is there anywhere else I should be looking to see about why this call wasn't recorded? I plan on doing a table check on cdr but was going to wait until after hours.

Any guidance is appreciated!

Submitted by thirdlane on Sun, 01/28/2018 Permalink

Matt,

Did you check the database CDR table or just the GUI?

Submitted by matthewmalk248 on Mon, 01/29/2018 Permalink

Hi Alex,
The CDR table had no record of the call, but the queue_status and queue_log tables did have references to the call.

Submitted by volodya on Mon, 02/05/2018 Permalink

Hello,

Please post the bottom section of /etc/asterisk/cdr_adaptive_odbc.conf configuration file from your system. Just the lines that are not commented out.

Submitted by matthewmalk248 on Mon, 02/05/2018 Permalink

[cdr1]
connection=pbxlogs
table=cdr
alias start => calldate

callafterinsert => cdr_update_nested_calls

Submitted by volodya on Tue, 02/06/2018 Permalink

Ok, that is correct. Please run "cdr show status" command in Asterisk CLI to check if configuration is loaded properly. If it is, you might need someone from support take a look at this.