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Extension/Device Based Ringroup

Posted by phoetger on Tue, 09/20/2011
Forums
Thirdlane platform General Questions

I have a little problem:

When I setup an extension based ringgroup, the call will not go to the next step. It will go to the voicemail of the first selected extension.

Example:
STEP1: RING EXT 1000, 1001 and 1002 for 15 sec
STEP2: GO TO IVR/MENU

When I place a call, it will ring 1000, 1001 and 1002 for 15 sec, then it will go to the voicemail box of 1000 instead of going to the IVR.

When I setup the same group as a device based ringgroup, the call flow works as intended.

Example:
STEP1: RING EXT 1000, 1001 and 1002 for 15 sec
STEP2: GO TO IVR/MENU

When I place the same call now, it will ring 1000, 1001 and 1002 for 15 sec, then it will go to the IVR.

This is all fine and good and we can use the device based ringroup for 99% of our tenants, but setting it that way will no longer allow for remote call pickup, if I want to pickup extension 1000 before the 15 sec are over.

Has anyone encountered this problem before or has any suggestions?

Thanks

Submitted by phoetger on Wed, 09/21/2011 Permalink

We resolved the issue by creating a PICKUP GROUP to pickup Channels/Devices instead of extensions.

Submitted by playmaker66 on Thu, 09/22/2011 Permalink

You could also try doing "device based" ringgroups instead of extension based. That took care of that problem for us. Hope that works for you too.

Submitted by phoetger on Thu, 09/22/2011 Permalink

Paymaker66

yeah, that solved the problem for us.
After that we had to create pickup groups to do the call pickup from other extensions.

Thanks

Submitted by eeman on Sun, 09/25/2011 Permalink

the issue with directed call pickup is one of backward compatibility.. clone the script and use PickupChan to pickup the sip channel instead of a pickupmark. this cannot be fixed in thirdlane globally due to backward compatibility issues. That will return your directed call pickup functionality you're searching for.

Submitted by nicl42 on Mon, 10/17/2011 Permalink

Hi all,

Running Asterisk 1.6.2.5, with Thirdlane 6.1.1.12, and whilst I have created pickup groups, it seems that if someone dials *8, they pickup calls wherever.

Any thoughts?

Cheers
Nic

Submitted by eeman on Mon, 10/17/2011 Permalink

it sounds like you installed thirdlane some time ago and are trying to use a new feature that came along after but you havent made neccessary changes in order to get those features to work. IT sounds like you are using features.conf settings for pickup instead of the new methods.