Thirdlane Call Center

The Thirdlane Call Center, an addon for both Thirdlane Multi Tenant and Business Phone System, elevates call management functionalities. Easily integrated through Configuration Manager, this addon brings several features:

Dynamic Agents: Enables the creation and management of dynamic agents and facilitates hot-desking.

Queue and Agent Monitoring: With Live Monitor, supervisors can view real-time queue and agent status, listen in, and offer direct assistance using features like 'barge-in' and 'whisper'.

Agent Panel: This feature allows agents to log into queues, manage their status, and monitor the queues they are assigned to.

Call Center Reporting: Provides a range of reports that offer insightful metrics for call center performance evaluation.

These enhancements aim to streamline call center operations and improve efficiency. For further details, visit Thirdlane Call Center.