On one of our multi-tenant servers (tl versioin: PBX Manager 6.0.1.79 multi-tenant), I am unable to use the thirdlane gui to generate configuration files with BLF or Speed-Dial features for Polycom SpIp SIP-550/650 phones. In the gui, there is a warning " Note that BLF and Speedial buttons require blf_template and speedial_template which may not be available for your phone. " which is true for the Polycom phones.
I could generate the provisioning files on the server directly for these phones. However, we need it to work from the Gui for one of our tenants. Any help is appreciated.
Trilok.
Submitted by eeman on Tue, 07/06/2010
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because thats not how polycom phones provision BLF. In order to create BLF in polycom you short the number of lines your registration spans.
example: 4 buttons.. lines 1-3 are extension 201, line 4 is going to be a BLF key.
in the GUI set registration #1 to 201, to span 3 keys
nothing else should be on this screen.. save and provision
now your phone should show 201 for line keys 1 - 3
line 4 is going to show you the first 'contact' stored on the phone. Go to the contact you want to buddy-watch (create if necessary), change the speed dial index to #1 and select yes for 'watch buddy'.
now this contact appears on line 4 and the BLF works as long as asterisk has been set up correctly for that extension.