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Bug in Hunt List

Posted by gregshap on Sat, 07/05/2008
Forums
Thirdlane platform General Questions

I think there is a bug in the Hunt List. Whenever you have an extension in the Hunt List that is offline, you get the recording that "person at extension xxx is unavailable, please leave a message after the tone", Other PBX's I have worked with would ignore this extension being offline and just ring the rest in the hunt group. Is there a way to fix this or a workaround?

Thanks,

greg

Submitted by George on Sat, 07/05/2008 Permalink

Hi gregshap

this problem mwas correctted in verson 6.0.1.59 if you are running the newest version are you running any custom scripts for your routes.?

George

Submitted by gregshap on Fri, 01/30/2009 Permalink

I am still having this problem even with the latest version. When I look under Tools/ PBX Information, several of the extentions are showing "Unreachable" although they can make calls fine. After a few refreshes, they are back to normal. I have tried using a hunt list and also call queing but I still get the same deal. When one of the extentions are Unreachable, the hunt list/que fails to ring the other extentions. This is getting critical and I am in danger of losing this client.

HELP

Greg

Submitted by eeman on Sun, 02/01/2009 Permalink

are your phones on the same physical network as the PBX? Are the phones running in a seperate VLAN? When watching the console, do you see the phones go unavailable as a result of being lagged? or are they going unavailable for another reason?

Submitted by gregshap on Sun, 02/01/2009 Permalink

The topology is this:

* Server on open network (no firewall) on a fiber connection.

* Clients behind Sonicwall TZ-190 with voip and consistant NAT enabled.

The phones to server latency is 32 - 45 ms. (using the same provider in both locations).

The are 7 phones at this client location.

I notice they go 'unavailable' when they are on the phone and at other times randomly as well.

They never have a problem making a call, just receiving and the hunt list will fail (go right to voicemail) when one of them is unavailable.

Thanks,

Greg

Submitted by eeman on Sun, 02/01/2009 Permalink

how long are they unavailable? just a second or two? or do they get stuck there? I've had nothing but problems out of sonicwalls. I loath any vendor who decides to do things like ARP poisoning when there are more devices than its license allows. IMO devices that never leave the local network (things like printers etc) should not count against the stupid firewall license. Its this anti-citizen behaviors that gave me fits. In every case where I had a problem and a sonicwall was on their network, bypassing the sonicwall seemed to resolve their problems.

Sonicwall aside, you could also be having troubles associated with NAT. Before I started using sip proxies I noticed that after the 5th handset trouble set in. After the 10th handset things really got ugly; cascading registrations, the wrong phones ringing, etc. Are you running the phones on the same IP network as the PC? What phones are you using?

Submitted by gregshap on Tue, 02/03/2009 Permalink

Erik,

They seem to be unavailable for 4-5 minutes but then others will go unavailable after the original ones come back-but not always. I am having problems with ring groups not working right as well as Que's not ringing all the phones it was programmed to do. I am running the Computers and phones on the same network but its only 7 phones and 7 computers. The phones are SPA-942 and one SPA-3102.

I have another location with 4 computers and 3 phones and have never had a problem there - Same Firewall - Same internet provider.

Weirdness.

I do appreciate all your help on these forums.

Greg