Hi All,
Is it possible to "watch" or "monitor" a queue live to see how many people are waiting in queue, how long they have been holding for, etc.
I was looking at the agent panel and love the ability to login / logout / pause / unpause but thought one would be able to click on a queue and see information about that queue, but nope...
Does anybody have a solution for this?
Thanks so much!
Submitted by eeman on Thu, 08/08/2013
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either iSymphony or Queuemetrics supports viewing current queue stats.