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Can not hear Auto Attendant messgae

Posted by voipempire on Thu, 07/08/2010

I created an auto attendant for the MTE edition. I recorded the file multiple ways and uploaded and even created it via a softphone on my laptop. I tried gsm, 729 and wav and none of them seem to work. This is a new install with the latest version.

However if you press the selection for the attendant it does route properly.


Submitted by voipempire on Wed, 07/14/2010 Permalink

The problem came back. I now use SIP software and configure it as an extension to create the message. This works fine. Something with the way the phone records the message and the format it uses.

Both the Polycom and the Grandstream phones would not record the message properly.