Another newby question from a former freepbx user...
I can see how to put one on an inbound route, but is there a way to put one in an IVR. Example. Press 1 for technical support. During business hours goes to support. Outside hours goes to a cellphone. The only way I can see to do it is by looping to a dummy DID that comes back in as an inbound route which I think would work but seems to be a bit clumsy.
Carstman is correct, having 2
Carstman is correct, having 2 IVR, one for each schedule, is the proper way to do it. My advice on schedules is to ignore the sample closed schedule, as it requires breaking up your times into 2 groups (early am and late pm)
The best day/night routine is to make a schedule for normal work hours, and then in your Inbound Routes do
step 1 - day schedule
step 2 - all hours
that way if you're not open, then you're obviously closed. you can also insert holiday schedule at the very top as well.
Is this an IVR that is accessed via an inbound route? If so, use the Time Range Group, have it go to a secondary IVR with the same message after hours(if that is what you prefer) and then just set that key in your secondary IVR to go to a cell at that point.