I have a customer who has requested the following inbound route for their calls
New call arrives during the day:
- ring admin phone for 20 seconds
On no Answer:
- ring all phones for 20 seconds
On no Answer:
- transfer to IVR
New call arrives after hours:
- ring all phones for 20 seconds
On no Answer:
- transfer to IVR
any suggestions on how to achieve this would be appreciated.
Submitted by George on Tue, 05/11/2010
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Submitted by eeman on Wed, 05/12/2010
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Submitted by bhallottawa on Wed, 05/12/2010
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there are several way to make this happen.. here is one
inbound route
off hours
ring hunt list (hunt list ring admin)
in the hunt configuration set it to time out to a a second hunt list (ring ALL) and have it time out to an open IVR.
do the after hours the same only using 1 hunt list..
like I said there are several way to do have the same result..
hope it helps..
George