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Different ring tones for different options in IVR selection

Posted by ramesh on Thu, 03/25/2010
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Thirdlane platform General Questions

Hi,

Any body has an idea how do me configure different ring tones for different options.

I mean from the IVR if i select option 1 the phone user should listen one ring tone if i select option 2 the phone should give different ring tone. we are using polycom phones.

I their any way we can do this

can any one help me this...

Thanks
Ramesh

Submitted by eeman on Thu, 03/25/2010 Permalink

with MASSIVE custom programming. You have to stick with a single series of phone as every manufacturer has different methods and possibly differ between models. You are also limited to a finite number of tones on a phone.

It is much cheaper and much simpler to do callerid-name prepending to identify an option.

Submitted by moshe on Sun, 03/28/2010 Permalink

You may create a feature code for each option with add text to prepend to caller I'd so the oprator will know which option the call comes from