New installation from ISO and having issues with failed blind transfer. If call is blind transferred (##) to an invalid extension the call is returned to the calling party (customer) instead of the extension that tried to transfer it.
Any guidance on what settings I can correct or add would be appreciated.
Submitted by mattdarnell on Tue, 10/22/2019
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Submitted by mhughes on Wed, 10/23/2019
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No, not an analog phone. ##
No, not an analog phone. ## was the default set in manager.conf by the Thirdlane ISO install.
I could change it to #1 but I don't think it would make any difference.
A failed transfer should always return to the device that initiated the transfer not the original calling party.
Be interested to see if that is possible. Generally a blind transfer connects the outside party to where you transfer it.
Are they using an analog extension, is that why they do ##?