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Forward directly to voicemail no extension needed by caller

Posted by ottcomputing on Mon, 04/17/2017
Forums
Thirdlane platform General Questions

Hey guys, I have searched the forums for an answer to my question but I can't seem to find it completely.
I have a button forwarding incoming callers to employees voicemails using feature code _*72XX in thirdlane along with the tl-transfer-to-voicemail script which is working but when this is executed, the script then asks the caller for the extension in which they would like to be forwarded to.
I have tried putting the extension with the dialing of the feature code but still can't get it to work

I would like it set so that when a call comes in, and I forward them to Jim's voicemail, it goes directly to Jim's voicemail without any input from the caller.

What am I missing?
any help is much appreciated.

Submitted by volodya on Wed, 04/19/2017 Permalink

Hello,

It sounds like you have misconfiguration in feature code. Can you attach screenshot of its configuration and Asterisk output during such call?

Submitted by eeman on Thu, 04/20/2017 Permalink

i think you're over thinking it...

transfer-to-vm works as simply as this..

7+exten --> transfer-to-vm, setting the prefix length to 1 (strips the 7 off)

forwarding scripts are to forward all your calls at the dialplan level to an extension.. you wouldnt want to forward callers to a forwarding-activation script. what if they activated forwarding to a very expensive internation number?