Skip to main content

hunt group caller ID carry forward issues

Posted by lifeofryley on Fri, 06/15/2012

Hi there,

Looking for a mix of IVR and hunt group...

Customer requirement:
call comes in and rings 2 extensions for 20 seconds
no answer plays a message letting callers know the call is being forwarded
2 cells phones ring for 20 seconds (must include the caller ID)
no answer on the cells, the call goes to the voicemail box of one of the 2 original extensions.

Thoughts on the process?

Originally did:
hunt group:
1. extension based ring group (no message)
2. extension based ring group (with msg of forwarding) - needed to add one of the extensions...
3. IVR. plays the "please leave a msg" and the after 2 seconds, the no input forwards to one of the extension's voicemail.

The issue with the above hunt group is that the caller ID isn't carried forward.

Any suggestions on what will work for the customer requirements?

Thanks,

Ryley


Submitted by Nicki on Thu, 06/28/2012 Permalink

you can use a multi-device ext, and set the find me follow me after 20 sec, use original callers CID, let the callers know that the call is being forward,