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Inbound Fax Reception

Posted by macjacfish on Tue, 10/13/2009
Forums
Thirdlane platform General Questions

I have a Fax DID setup to receive inbound fax's. I created/used feature code 605 (tl-stdexten-fax) to handle the fax2email. From the inbound route I selected the goto feature extension option (tl-goto-featureextension) and gave it my feature code 605 as the target argument. When I dial the fax number I get Cli activity showing it is trying...and then it errors out saying that there is "an error in extension tl-faxreceive but no invalid handler."

Reading what others on the forum have done...it appears like this is the correct formula to make it work. Does anyone have any directions on where I may have gone wrong and how to correct it?

This is a new TL multi-tennant install.

Submitted by macjacfish on Wed, 10/14/2009 Permalink

actually no...that's where I went wrong eh? I notice that Asterisk has a fax plugin...is that a good way to go or are there better options for the Multi-Ten platform?

Thanks Erik!

Submitted by eeman on Thu, 10/15/2009 Permalink

personally, I use digium's Fax for asterisk. Is this asterisk 1.4.x or 1.6.0.x? the 1.4 changes to the tl-stdexten-fax are wrong for FFA (wrong receive command). If running 1.4 go into /etc/asterisk/special.somethign and edit the tl-faxreceive script to comment out the RxFax command and uncomment the ReceiveFax command. The next release will hopefully have a separate script for digium's FFA making this unnecessary.

Submitted by eeman on Thu, 10/15/2009 Permalink

no, its special_features.include and the context is tl-faxreceive

Submitted by macjacfish on Thu, 10/15/2009 Permalink

yeah did a search of the entire drive and there is no special_features.include file on the system.

Any other thoughts?

Thanks Eric!!!