Hi
most of my costomers had panasonic before ours.
They used to blind transfer calls and if the target is busy or no answer , the call return to them. is there any way to do it here?
I was thinking of a script with feature code that will act as the following:
If the call transferred it will return to the source.
If it was direct call it acts as wished (voice mail or whatever).
Is it make sence? Is it possible?
can we create a feature code
can we create a feature code like 2000 that I will place in the forward when busy/N.A?
and that feature code will point to custom script that will screen the call if it transferred or direct, if it transferred it will return to the source, if its direct it will act as the next fm/fm steps.
this way the users will transfer calls regular.
is it possible?
well you could write a custom script for transfers that use a modification of the extensoin..
like 6+EXTEN that runs your script instead of the normal user-exten script. The channel variable you are looking for is BLINDTRANSFER . it stores the extension that conducted the blind transfer. So you could bounce the call back tot he blindtransfer extension if it were to timeout.
it would just be a matter of training your users to use the custom code when doing a blind transfer. We already do something like this for direct-to-vm apps. We prepend a 7 in front of the extension number for direct to vm and a 4 in front of the extension for speaker-intercom applications.