Just throwing a question out here and would like to know if it is even possible...
I got a request today to setup a queue to ring busy members and that each member can have up to 5 calls on a single phone extension.
I noticed is the following:
Call 1 --> Ext 1000
Call 2 --> Ext 1000
Call 3 --> Ext 1001
Call 4 --> Ext 1001
Call 5 --> will sit in the queue until one of the 2 extensions hang up...
I would like all 5 Calls to go to Ext 1000 first, before hitting 1001, but it seems when the call comes from a queue, it can only connect an extension 2 times.
Is there a way to tell asterisk to send up to 5 queue calls to one and the same extension?
I have not researched it thoroughly, just wanted to see if there is a quick workaround for it?
Thank you
ringinuse is already set to
ringinuse is already set to yes, when I call the phone directly it can accept all the calls I send to it, just when a call comes from the queue, asterisk will not send it to the phone if it already has 2 calls on it.
The phone itself is not rejecting the call. (Have tried, Cisco 303, Cisco 509 and 3CX soft phone) all behave the same way;
Direct Calls = as many as I sent to it
Queue Calls = only 2 are sent to the phone
I will try some Polycoms, Yealinks and Snom phones today just to make sure it is not a hardware limitation on one of the brands.
i know someone using a queue
i know someone using a queue to send calls to an adtran 908 as a PRI connection. Its a single sip channel in the queues.conf and they use the queue to accept as many as 75 people as overflow when the PRI fills up.
It appears to be a limitation
It appears to be a limitation with the call waiting function on the phone itself.
If I disable call waiting, the cisco can only accept 1 call from the queue, but still accepts all calls when called directly.
Will have to do some more research on that, thanks for your quick replies.
OK, I found out what the
OK, I found out what the issue was.
When there is only 1 agent logged into the queue; that one agent will only receive 2 calls on their phone and no more.... As soon as a 2nd agent logs in, both phones can receive as many calls as they have line appearances on the phone.
Thanks
must be either a bug in your
must be either a bug in your specific asterisk version or a product of the ring strategy you are using. I for sure know a queue with 1 member (agents no longer exist) with 23 concurrent calls and 75 callers listening to MOH.
set ringinuse=yes and then tell teh phone to stop rejecting calls. you can send 100 calls to a single channel as long as you accept them.