MTE 6.1.1.5 outbound caller id bug

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The Caller ID Num and Name are not being sent out. I have attached the call records for troubleshooting. Thanks

ftlpbx03*CLI>
== Using SIP RTP CoS mark 5
== Using SIP VRTP CoS mark 6
== Using UDPTL CoS mark 5
-- Executing [2125551212@from-inside-dus:1] Macro("SIP/2009-dus-0000001d", "tl-set-variables2,from-inside-redir-dus,dus") in new stack
-- Executing [s@macro-tl-set-variables2:1] Set("SIP/2009-dus-0000001d", "__tenant=dus") in new stack
-- Executing [s@macro-tl-set-variables2:2] Set("SIP/2009-dus-0000001d", "CDR(userfield)=dus") in new stack
-- Executing [s@macro-tl-set-variables2:3] Set("SIP/2009-dus-0000001d", "__FROM_INSIDE=1") in new stack
-- Executing [s@macro-tl-set-variables2:4] Set("SIP/2009-dus-0000001d", "__MOH=") in new stack
-- Executing [s@macro-tl-set-variables2:5] GotoIf("SIP/2009-dus-0000001d", "0 ?setmoh") in new stack
-- Executing [s@macro-tl-set-variables2:6] Set("SIP/2009-dus-0000001d", "__MOH=default-dus") in new stack
-- Executing [s@macro-tl-set-variables2:7] Set("SIP/2009-dus-0000001d", "CHANNEL(musicclass)=default-dus") in new stack
-- Executing [s@macro-tl-set-variables2:8] Goto("SIP/2009-dus-0000001d", "from-inside-redir-dus,2125551212,1") in new stack
-- Goto (from-inside-redir-dus,2125551212,1)
== Channel 'SIP/2009-dus-0000001d' jumping out of macro 'tl-set-variables2'
-- Executing [2125551212@from-inside-redir-dus:1] Macro("SIP/2009-dus-0000001d", "tl-dialout-1-trunk,,SIP/dVoice-outbound") in new stack
-- Executing [s@macro-tl-dialout-1-trunk:1] GotoIf("SIP/2009-dus-0000001d", "0?dial") in new stack
-- Executing [s@macro-tl-dialout-1-trunk:2] Set("SIP/2009-dus-0000001d", "__DIALED_NUMBER=2125551212") in new stack
-- Executing [s@macro-tl-dialout-1-trunk:3] Macro("SIP/2009-dus-0000001d", "tl-dialout-base,,SIP/dVoice-outbound,,,") in new stack
-- Executing [s@macro-tl-dialout-base:1] Set("SIP/2009-dus-0000001d", "status=") in new stack
-- Executing [s@macro-tl-dialout-base:2] GotoIf("SIP/2009-dus-0000001d", "1?enabled") in new stack
-- Goto (macro-tl-dialout-base,s,5)
-- Executing [s@macro-tl-dialout-base:5] GotoIf("SIP/2009-dus-0000001d", "1?allclear") in new stack
-- Goto (macro-tl-dialout-base,s,13)
-- Executing [s@macro-tl-dialout-base:13] Set("SIP/2009-dus-0000001d", "i=2") in new stack
-- Executing [s@macro-tl-dialout-base:14] Macro("SIP/2009-dus-0000001d", "tl-set-myvariables") in new stack
-- Executing [s@macro-tl-set-myvariables:1] Set("SIP/2009-dus-0000001d", "MY_CHAN=2009-dus-0000001d") in new stack
-- Executing [s@macro-tl-set-myvariables:2] NoOp("SIP/2009-dus-0000001d", "THECHANNEL=SIP/2009-dus-0000001d") in new stack
-- Executing [s@macro-tl-set-myvariables:3] Set("SIP/2009-dus-0000001d", "zap=0") in new stack
-- Executing [s@macro-tl-set-myvariables:4] GotoIf("SIP/2009-dus-0000001d", "1?usechannel") in new stack
-- Goto (macro-tl-set-myvariables,s,9)
-- Executing [s@macro-tl-set-myvariables:9] Set("SIP/2009-dus-0000001d", "local=0") in new stack
-- Executing [s@macro-tl-set-myvariables:10] GotoIf("SIP/2009-dus-0000001d", "1?useit") in new stack
-- Goto (macro-tl-set-myvariables,s,12)
-- Executing [s@macro-tl-set-myvariables:12] Set("SIP/2009-dus-0000001d", "__MYEXTENSION=2009") in new stack
-- Executing [s@macro-tl-set-myvariables:13] Set("SIP/2009-dus-0000001d", "__MYID=dus-2009") in new stack
-- Executing [s@macro-tl-dialout-base:15] SetAMAFlags("SIP/2009-dus-0000001d", "billing") in new stack
-- Executing [s@macro-tl-dialout-base:16] Set("SIP/2009-dus-0000001d", "RECORD=") in new stack
-- Executing [s@macro-tl-dialout-base:17] GotoIf("SIP/2009-dus-0000001d", "1?done_checkrecord") in new stack
-- Goto (macro-tl-dialout-base,s,26)
-- Executing [s@macro-tl-dialout-base:26] NoOp("SIP/2009-dus-0000001d", "RECORD=") in new stack
-- Executing [s@macro-tl-dialout-base:27] NoOp("SIP/2009-dus-0000001d", "TOUCH_MONITOR=") in new stack
-- Executing [s@macro-tl-dialout-base:28] NoOp("SIP/2009-dus-0000001d", "RECORD_OPTIONS=") in new stack
-- Executing [s@macro-tl-dialout-base:29] NoOp("SIP/2009-dus-0000001d", "RECORDING_FORMAT=WAV") in new stack
-- Executing [s@macro-tl-dialout-base:30] Set("SIP/2009-dus-0000001d", "CALLERID(name)=") in new stack
-- Executing [s@macro-tl-dialout-base:31] GotoIf("SIP/2009-dus-0000001d", "0?calleridallowed") in new stack
-- Executing [s@macro-tl-dialout-base:32] Set("SIP/2009-dus-0000001d", "temp=") in new stack
-- Executing [s@macro-tl-dialout-base:33] GotoIf("SIP/2009-dus-0000001d", "1?accountcodeallowed") in new stack
-- Goto (macro-tl-dialout-base,s,35)
-- Executing [s@macro-tl-dialout-base:35] Set("SIP/2009-dus-0000001d", "CALLERID(num)=") in new stack
-- Executing [s@macro-tl-dialout-base:36] Set("SIP/2009-dus-0000001d", "temp=") in new stack
-- Executing [s@macro-tl-dialout-base:37] GotoIf("SIP/2009-dus-0000001d", "1?calleridallowed") in new stack
-- Goto (macro-tl-dialout-base,s,39)
-- Executing [s@macro-tl-dialout-base:39] NoOp("SIP/2009-dus-0000001d", "CLIMYID=") in new stack
-- Executing [s@macro-tl-dialout-base:40] NoOp("SIP/2009-dus-0000001d", "MYID=dus-2009") in new stack
-- Executing [s@macro-tl-dialout-base:41] Set("SIP/2009-dus-0000001d", "CLI=") in new stack
-- Executing [s@macro-tl-dialout-base:42] GotoIf("SIP/2009-dus-0000001d", "0?chkcallfwd") in new stack
-- Executing [s@macro-tl-dialout-base:43] Set("SIP/2009-dus-0000001d", "CLI=") in new stack
-- Executing [s@macro-tl-dialout-base:44] GotoIf("SIP/2009-dus-0000001d", "0?chkcallfwd") in new stack
-- Executing [s@macro-tl-dialout-base:45] Set("SIP/2009-dus-0000001d", "CLI=") in new stack
-- Executing [s@macro-tl-dialout-base:46] NoOp("SIP/2009-dus-0000001d", "CLI=") in new stack
-- Executing [s@macro-tl-dialout-base:47] NoOp("SIP/2009-dus-0000001d", "MYID=dus-2009") in new stack
-- Executing [s@macro-tl-dialout-base:48] NoOp("SIP/2009-dus-0000001d", "INCOMINGCLI=") in new stack
-- Executing [s@macro-tl-dialout-base:49] NoOp("SIP/2009-dus-0000001d", "CALLFWD=") in new stack
-- Executing [s@macro-tl-dialout-base:50] GotoIf("SIP/2009-dus-0000001d", "1?setcalleridasabove") in new stack
-- Goto (macro-tl-dialout-base,s,58)
-- Executing [s@macro-tl-dialout-base:58] GotoIf("SIP/2009-dus-0000001d", "1?nocallerid") in new stack
-- Goto (macro-tl-dialout-base,s,60)
-- Executing [s@macro-tl-dialout-base:60] Set("SIP/2009-dus-0000001d", "temp=") in new stack
-- Executing [s@macro-tl-dialout-base:61] GotoIf("SIP/2009-dus-0000001d", "1?onetrunk,1") in new stack
-- Goto (macro-tl-dialout-base,onetrunk,1)
-- Executing [onetrunk@macro-tl-dialout-base:1] Set("SIP/2009-dus-0000001d", "FULLNAME=SIP/dVoice-outbound") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:2] Set("SIP/2009-dus-0000001d", "TRUNK=dVoice-outbound") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:3] GotoIf("SIP/2009-dus-0000001d", "0?failed,1") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:4] Set("SIP/2009-dus-0000001d", "TRUNK_STATUS=1") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:5] GotoIf("SIP/2009-dus-0000001d", "0?next,1") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:6] Set("SIP/2009-dus-0000001d", "ROUTE_PREPEND=") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:7] Set("SIP/2009-dus-0000001d", "ROUTE_STRIP=") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:8] Set("SIP/2009-dus-0000001d", "ROUTE_OPTIONS=") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:9] Set("SIP/2009-dus-0000001d", "NUMBER_TO_DIAL=2125551212") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:10] Set("SIP/2009-dus-0000001d", "TRUNK_DIALSTRING=") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:11] Set("SIP/2009-dus-0000001d", "TRUNK_NAME=dVoice-outbound") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:12] Set("SIP/2009-dus-0000001d", "TRUNK_PROTOCOL=SIP") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:13] Set("SIP/2009-dus-0000001d", "TRUNK_STRIP=0") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:14] Set("SIP/2009-dus-0000001d", "TRUNK_PREPEND=") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:15] Set("SIP/2009-dus-0000001d", "CALLERID(num)=") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:16] GotoIf("SIP/2009-dus-0000001d", "0?dial-CUSTOM,1") in new stack
-- Executing [onetrunk@macro-tl-dialout-base:17] Goto("SIP/2009-dus-0000001d", "dial-SIP,1") in new stack
-- Goto (macro-tl-dialout-base,dial-SIP,1)
-- Executing [dial-SIP@macro-tl-dialout-base:1] Set("SIP/2009-dus-0000001d", "headernum=1") in new stack
-- Executing [dial-SIP@macro-tl-dialout-base:2] GotoIf("SIP/2009-dus-0000001d", "0?:routeoptions") in new stack
-- Goto (macro-tl-dialout-base,dial-SIP,7)
-- Executing [dial-SIP@macro-tl-dialout-base:7] Dial("SIP/2009-dus-0000001d", "SIP/2125551212@dVoice-outbound,,") in new stack
== Using SIP RTP CoS mark 5
== Using SIP VRTP CoS mark 6
== Using UDPTL CoS mark 5
-- Called 2125551212@dVoice-outbound

Thanks for your Help!

Submitted by eeman on Sun, 08/29/2010 Permalink

its not the dialplan thats the problem.. its your lack of database info. Either you were careless and did not fill out the tenant information under tenant management (callerid name and number) or you trashed your ASTDB in which case you're going to have to edit and save your tenant information again.

so far youre missing the following keys

Set(CALLERID(name)=${DB(TL/TENANT/${tenant}/calleridname)})
Set(temp=${DB(TL/TENANT/${tenant}/allowaccountcode)})
Set(CDR(accountcode)=${DB(TL/TENANT/${tenant}/accountcode)})
Set(CALLERID(num)=${DB(TL/TENANT/${tenant}/callerid)})
Set(temp=${DB(TL/TENANT/${tenant}/allowcallerid)})

do these keys appear when you do a 'database show' ?

Submitted by dynamixsi on Sun, 08/29/2010 Permalink

Yes, those keys are in the astdb.

/TL/TENANT/dus/accountcode :
/TL/TENANT/dus/allowaccountcode :
/TL/TENANT/dus/allowcallerid : 1
/TL/TENANT/dus/callerid : 19545551212
/TL/TENANT/dus/calleridname : dus
/TL/TENANT/dus/intalertinfo :
/TL/TENANT/dus/maxcalls :
/TL/TENANT/dus/maxconferences :
/TL/TENANT/dus/maxdevices :
/TL/TENANT/dus/maxmailboxes :
/TL/TENANT/dus/maxphones :
/TL/TENANT/dus/maxqueues :
/TL/TENANT/dus/maxusers : 13
/TL/TENANT/dus/status : 1

Submitted by eeman on Sun, 08/29/2010 Permalink

change your allow callerid to 0 (set allow tenant to manage callerid to no) then do a test call

Submitted by dynamixsi on Sun, 08/29/2010 Permalink

No luck. This is a clean install of this version and not an upgrade. any other thoughts?

-- Executing [s@macro-tl-dialout-base:29] NoOp("SIP/2030-dus-000002e8", "RECORDING_FORMAT=WAV") in new stack
-- Executing [s@macro-tl-dialout-base:30] Set("SIP/2030-dus-000002e8", "CALLERID(name)=") in new stack
-- Executing [s@macro-tl-dialout-base:31] GotoIf("SIP/2030-dus-000002e8", "0?calleridallowed") in new stack
-- Executing [s@macro-tl-dialout-base:32] Set("SIP/2030-dus-000002e8", "temp=") in new stack
-- Executing [s@macro-tl-dialout-base:33] GotoIf("SIP/2030-dus-000002e8", "1?accountcodeallowed") in new stack
-- Goto (macro-tl-dialout-base,s,35)
-- Executing [s@macro-tl-dialout-base:35] Set("SIP/2030-dus-000002e8", "CALLERID(num)=") in new stack
-- Executing [s@macro-tl-dialout-base:36] Set("SIP/2030-dus-000002e8", "temp=") in new stack
-- Executing [s@macro-tl-dialout-base:37] GotoIf("SIP/2030-dus-000002e8", "1?calleridallowed") in new stack
-- Goto (macro-tl-dialout-base,s,39)

Submitted by eeman on Mon, 08/30/2010 Permalink

the evidence still suggests that asterisk is incapable of reading the ASTDB ...

try adding a couple of NoOp lines above where it sets the first CALLERID(name)

exten => s,n,NoOp(tenant=${tenant})
exten => s,n,NoOp(calleridname=${DB(TL/TENANT/${tenant}/calleridname)})