Good day,
I am interested to hear what others have done in the event of a power or internet outage regarding calls being diverted to a cell phone.
We have a MTE environment with a number of small- to medium-sized customers (30 phones). Reception, in most cases, answers calls coming in to the main number (via a hunt group).
If the internet on site were to go down, I would like to send calls (automatically) to a designated cell phone.
Currently, the plan is that customers need to call us (on their cell phone) and have us enable call forwarding to their designated emergency number.
Is this the best option, or is there another, less manual, way of getting that call to a cell phone in an emergency?
Thanks very much for your response,
Ryley
Submitted by eeman on Thu, 07/28/2011
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its the best option, the code for checking to see if the remote host is alive (CHANISAVAIL) now returns a lot of values instead of a 0 or 1. Additionally if you dont have qualify enabled chanisavail will always fail. And finally theres been a lot of community push to develop Asterisk Realtime implementation. Asterisk realtime has no method to know if a chan is available. In fact with asterisk realtime it will ring the whole timeout duration even when the host is off line.
for personal DID's the findme/followme will probably be enough with qualify=somevalue. For the huntlist of a main number, you might be better off sending it to VM and if they call in put in a temporary inbound route that just forwards it to a cell phone. Granted a cell phone can only handle 1 or 2 calls at a time so its not the best solution for busy customers.