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question about billing

Posted by trinitel on Sat, 08/28/2010
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Thirdlane platform General Questions

I've got quite specific question about billing.
Our Thirdlane system is connected to gateway and gateway to SIP provider. We use this gateway (same as lots of you) for billing purposes.
The problem is that if customer use call forward with "Use original caller's Caller ID when forwarding" feature enabled we don't know how to assign this call to correct customer. In CDR we can see original callers caller ID as calling number not the customers DID.

Please advise.

Thanks

Peter
Trinitel Ltd
www.trinitel.co.uk

Submitted by chris on Sat, 08/28/2010 Permalink

On Thirdlane, I prepend all my customer's outgoing calls with a customer code like
#####+1NXXNXXXXXX. On the gateway I split the number up, set the accountcode for billing based on the customer code and then process the call.

Submitted by eeman on Sat, 08/28/2010 Permalink

hey you stole my trick :-)

in my case the customer code is their main billing TN

btw the new DTH billing uses account code in a different way so outbound calls use accountcode and the inbound calls use accountcode-IN (5025551212-IN) so that it knows the direction of the call.

trinitel - chris is right, you will either need to use the account code trick and tell billing to fall back to accountcode if there is no match, or disable that feature if your billing software cannot adapt.