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Queue Timeout to IVR issue

Posted by escherrer on Tue, 05/11/2010

Hello,

I am trying to get a script working that will allow a queue to timeout and go to IVR. Purpose being to allow callers to continue to stay on hold or leave a Voicemail.

I have the below script already for having the queue timeout and then go straight to voicemail.
But not sure how to possibly tweak this one to accomplish the timeout to IVR...or is that even possible?

exten => s,1,SET(__MONITOR_FILENAME=queue-${ARG1}-${STRFTIME(,,%F-%T)}-${CALLERID(num)}${TL_DASH}${tenant})

exten => s,n,Queue(${ARG1},${ARG4},,,${ARG2})

exten => s,n,Voicemail(u${ARG3})

Arguments:
1,Queue name,queue
2,Timeout,text
3,Mailbox to leave message on timeout,mailbox
4,Options,text

Eric
forethought.net


Submitted by escherrer on Tue, 05/11/2010 Permalink

Well we decided to update the OS to Centos 5.3 for a more immediate fix. So far, so good on the upgrade. We are still going to upgrade to a beefier box with the latest greatest of everything, but that will still be a few weeks away.