I am currently building out a new PBX using TL 7 and I'm stuck trying to deploy a queue. In the queue, I'd like to give the option to exit to voicemail by pressing 0, if 0 is not pressed, caller remains in the queue. I'm having a hard time figuring out how to do this in the GUI. Any ideas?
Submitted by chris on Tue, 11/05/2013
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Build an auto attendant with option 0 going to voicemail. Then in the queue, add an additional queue option with context as the key and the auto attendant name as the value.