If I am a person that is not in a hunt group (ie. a group of three people who are the "operators" for a company)
The people in the hunt group are all away from their desk.
I have been tasked with answering the phones until they return.
A call comes in and rings the group.
I try to answer with *8# but it doesn't work (assume I am tenant within the 60 some range) so I try a directed pickup for a specific extension and it doesn't work.
I think these don't work because technically the individual extension is not ringing only the hunt group is.
Is there a feature code that can pickup a ringing call from a hunt group?
Submitted by eeman on Thu, 06/03/2010
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Submitted by eeman on Thu, 06/03/2010
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Submitted by thirdlane on Thu, 06/03/2010
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what you are looking for is the ability to assign a PICKUPMARK to that ring group. so that you can use directed call pickup. When you call an extension it sets
exten => s,n,Set(__PICKUPMARK=${MACRO_EXTEN}${TL_DASH}${tenant})
in the macro. Use the custom command in hunt list to set one like
Set(__PICKUPMARK=400-tenantname)
assuming 400 is the feature extension # for that huntlist. That should get your call pickup working on huntlist distributed calls.