Hi all!
I updated the asterisk version from the 1.6.0.6 that was on the ISO before to the 1.6.2.x that was available via yum. After that, none of the asterisk core sounds were available to asterisk.
For example I get the following message when someone tries to check their voicemail the system cannot find the password prompt:
[Sep 13 11:04:52] WARNING[10711]: file.c:650 ast_openstream_full: File vm-password does not exist in any format
[Sep 13 11:04:52] WARNING[10711]: file.c:953 ast_streamfile: Unable to open vm-password (format 0x4 (ulaw)): No such file or directory
[Sep 13 11:04:52] WARNING[10711]: app_voicemail.c:9103 vm_authenticate: Unable to stream password file
(the call drops after this and people cannot check their voicemail)
I checked the /var/lig/asterisk/sounds/en folder and it was empty - the tl folder had some stuff. I manually downloaded the asterisk-core sounds and put them in the /sounds, /sounds/en, and sounds/tl folders. Same problem.
I then did a yum install asterisk-sounds-core-en-alaw.noarch along with all the other available install packages. Still there is no change.
So currently the folder situation is as follows:
[root@thirdlane en]# pwd
/var/lib/asterisk/sounds/en
[root@thirdlane en]# ls vm-pass*
vm-passchanged.alaw vm-passchanged.ulaw vm-password.alaw vm-password.ulaw
vm-passchanged.gsm vm-passchanged.wav vm-password.gsm vm-password.wav
[root@thirdlane en]#
What am I missing? Please help – the customers are getting anxious because they cannot check their voicemail from the weekend!
The conference bridge does not work either - but that is a minor issue.
Thanks in advance!
Glenham
Hi All - nevermind - I resolved the issue.
For others upgrading using yum - be sure to get the additional asterisk core sounds packages - the yum update seems to have removed all the files from the sounds folders - not sure where they went.
Thanks!
Glenham