I have a question we have multiple queues and when one agent is logged into 2 queues he does not get time to wrap up previous call
i.e
agent 1 is logged in to Queue 1 and Queue 2
Agent 1 answer the call from Queue one ( wrap up time is set to 30 Seconds for both Queues )
as soon agent 1 finish call of Queue on he receive call from Queue 2 without any wrap up time how to fix this.
Thanks