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Thirdlane Multi Tenant PBX and Business PBX Features

Thirdlane Multi Tenant PBX and Thirdlane Business PBX come fully-equipped with every communications feature you’re likely to want for your team – whether they’re in the office or working remotely - and at a price you can afford.

Administration Tools

  • Configuration Manager - web based Management GUI 
  • User Portal - web portal for users

Core PBX Features

  • Internationalization with Multiple-Language Support
  • User Extensions
  • Feature Codes
  • Special Lines
  • Special Mailboxes
  • Multiple Phones per Extension
  • Virtual Extensions
  • Call Flip (Transfer to/from Mobile)
  • DIDs and Inbound Routes
  • Schedule Based Inbound Call Routing
  • Operator Managed Inbound Call Routing
  • Multi-level IVR / Auto Attendants
  • Outbound Routes
  • Automatic Trunk Failover
  • Music on Hold - System Wide or per User Extension 
  • Extension Monitoring (presence or BLF)
  • Dialing Permissions (Groups and per Extension)
  • Ring Groups
  • Hunt Lists (lists of Ring Groups)
  • Dial By Name Directory
  • Integration with Overhead Paging Systems
  • Phone-to-Phone Intercom
  • Corporate Contact Directory with Click-to-Call
  • Call Parking
  • Call Forwarding
  • Call Screening
  • Call Recording

Integrations

  • Salesforce, Zoho, Hubspot, Microsoft Dynamics and other CRMs integration
  • Microsoft Team Integration
  • Direct Routing
  • Google Contacts Integration
  • Office 365 Integration
  • Azure Active Directory synch

AI Features

  • Voicemail Transcription
  • Recording Transcription
  • Recording Summaries
  • Sentiment Analysis
  • TTS

Voicemail Features

  • Voicemail to Email Forwarding
  • Message Waiting Indicator
  • Multiple Voicemail Folders
  • Web Access to Voicemail

End User Features

  • Unified Inbox (Voicemail/Fax/Email)
  • Company Contacts with Click-to-Call
  • Personal Contacts with Click-to-Call
  • Voicemail Configuration
  • Find Me / Follow Me
  • Call Forwarding on Busy
  • Call Forwarding on No Answer
  • Do Not Disturb
  • Web Access to Voicemail Messages
  • Web Access to Recorded Calls
  • Selective Call Forwarding
  • Call Blocking
  • Selective Call Screening
  • One-touch Call Recording
  • Call Detail Records (CDR) with Click-to-Call
  • Outbound PDF to Fax via Web
  • Language Selection

Call Features

  • Caller ID Modification  
  • Distinctive Ring for Internal/External Calls  
  • Attended Transfer
  • Blind Transfer
  • Call Parking
  • Group Call Pickup
  • Directed Call Pickup

Fax Features

  • Inbound Fax to Email (PDF)
  • Outbound PDF to Fax via Web

Media Files Management

  • Music-on-Hold Management and Upload 
  • Click-to-Call Recording of Voice Prompts

Conferencing

  • Integrated Video Conferences
  • Shared and Personal Voice Conference Rooms

Call Center Features

  • ACD / Call Queues
  • Queue Callback
  • Call Recording
  • Local and Remote Agents
  • Call Center Statistics
  • Call Center Live Monitor
  • Agent Panel 

Reporting

  • Call Detail Records (CDR) Reporting
  • PBX usage statistics
  • User's Status

Auto-Provisioning

  • Zero Touch Provisioning
  • Compatibility with various devices, including Yealink, Fanvil, Snom, Polycom, Cisco, Vtech, and others
  • Multiple Provisioning Options
  • Sample Phone Templates
  • Phone Templates Management
  • Bulk Phones Auto Provisioning
  • Individual Device Button Assignments (Line, Speed-Dial, BLF)

Convenience Features

  • Bulk Generation of User Extensions
  • Automatic Password Generation 
  • Mass Updates of User Extensions
  • Automatic DID Routing

Backup and Restore

  • Scheduled Backup
  • Selective Backup

Web GUI Customization

  • Branding
  • GUI Menu Customization
  • Multiple Language Support