Insights for the channel.

June 7, 2026

What's new in Thirdlane 16.1.1

A walkthrough of the headline features in Thirdlane 16.1.1 — Omnichannel Contact Center, built-in CRM, AI voice intelligence, WhatsApp Business, Multi-Site Organizations, OIDC SSO, and a refreshed Connect. Now supported on AlmaLinux 10 (and AlmaLinux 8).

November 4, 2025

Microsoft Teams and Thirdlane Integration

Existing or new MS Teams users can benefit from using alternative voice service provider with a Thirdlane system as a gateway. This will allow to use any SIP carrier of your choice with benefits they provide and will add more configuration flexibility.

September 18, 2025

Multi-Tenant vs. Multi-Instance: The Ultimate Guide for MSPs and UCaaS Providers

For Managed Service Providers (MSPs) and Unified Communications as a Service (UCaaS) providers, selecting the right platform architecture is critical for growth, efficiency, and profitability. Misleading vendor claims often blur the lines between multi-tenant and multi-instan…

September 5, 2025

How Zero-Touch Provisioning, WebRTC, and Multi-Tenancy Simplify Modern PBX Deployments

Deploying business communications has changed dramatically over the past few years. What once required on-site engineers and complex provisioning now needs to scale instantly for remote offices, distributed teams, and MSPs supporting hundreds - or even thousands of tenants. The c…

May 19, 2025

STIR/SHAKEN Comes Built In with Thirdlane Multi Tenant PBX

James Bond had a very specific preference - his martinis were always _shaken, not stirred_. But unlike today’s telecom providers, he wasn’t in the business of fighting spoofed calls or stopping robocallers.

January 29, 2025

Why Multi-Tenancy Matters, Even for Smaller Business Phone Systems

Future-proofing your PBX system is essential, and multi-tenancy makes it effortless. While your system might currently support only one tenant, business needs evolve. Whether expanding to new locations, adding departments, or serving new clients, the Thirdlane Business Phone Sy…

November 6, 2024

Unlocking the Power of Automation with Thirdlane’s Zapier Integration

In today’s fast-paced business environment, automation is key to efficiency. By integrating various apps and systems, businesses can streamline their operations, reduce manual work, and focus on what really matters—growing their business. That’s where Thirdlane’s Zapier-based int…

March 29, 2024

Guidelines for MSPs to Choose the Ideal UCaaS Solution

An ideal UCaaS solution should be scalable, customizable, and cost-effective, catering to the varied needs of a diverse client base. When evaluating UCaaS options, these factors are key considerations. Our in-depth comparisons of Thirdlane Multi Tenant PBX

February 4, 2024

Zero Touch Provisioning for Yealink, Fanvil, and Snom Phones with Thirdlane

Zero Touch Provisioning (ZTP) is a game-changer for making device setup smooth and automatic. Let's take a quick look at what you need for Yealink, Snom, and Fanvil phones, with a focus on how Thirdlane makes the whole process simpler.

February 3, 2024

Empowering Businesses: Thirdlane Solutions for Small Business and Enterprise

In the intricate world of business communication, choosing the right solution is paramount for success. Unveiling the tailored capabilities of Thirdlane, this exploration delves into how Thirdlane's versatile offerings cater to the unique needs of both small businesses and enterp…

July 20, 2023

Text-to-Speech & Speech-to-Text Technologies in Thirdlane

Text-to-Speech (TTS) and Speech-to-Text (STT) technologies have become indispensable tools in telephony, particularly in recording voice prompts and transcribing voicemail and recorded calls.

April 12, 2022

Why YOU Should Become a Thirdlane Partner

We’ve all seen the scenario: you need a package to improve customer interactions. Or maybe a team-based environment to bolster internal collaboration. Maybe it’s something as simple as needing voicemail access from your email. Or text transcription of your email and call recordin…

June 7, 2021

Google and Microsoft Office 365 Integration in Thirdlane Connect

Thirdlane Connect allows users to link their Google and Microsoft accounts ( Internet Accounts) to Thirdlane Connect, sign-in without having to enter user id and password, and search in, communicate with, and add associated contacts to Thirdlane Connect.

March 16, 2021

CentOS 6 EOL and CentOS 8 Early EOL. Next Steps?

Every Linux release reaches its end of life (becomes EOL) at some point.

February 2, 2021

How to Build and Configure STUN and TURN Server

Thirdlane Connect has been tested and works well with Coturn - free open source server that acts as both STUN and TURN servers. You can read about STUN and TURN in this post.

January 14, 2021

NAT, STUN, TURN, and ICE

Have you ever had to deal with SIP and NAT issues? How many times you or your customers were frustrated by one way audio? How much time have you spent debugging such cases?

January 23, 2020

From a small Phone System to a Distributed Cluster

We are frequently asked about how reliable and scalable Thirdlane platform is, and what types of companies use Thirdlane platform and applications?

May 15, 2019

Jabra Headsets Integration Boosts Productivity

Thirdlane Connect Jabra integration allows to control calls using Jabra headsets and supports the following:

December 9, 2018

New Release - and What's New in Thirdlane Architecture

December 4, 2018

Thirdlane Connect 2.1.1 New Features and Enhancements

The latest version of Thirdlane Connect 2.1.1 contains many new long-awaited features as well as various bug fixes and performance improvements.

December 3, 2018

Get Up And Running With Thirdlane Connect

This blog post is an an updated version of the original post with the same title, and includes information to reflect the changes introduced in the latest version of our platform and Thirdlane Connect - our unified communication application desig…

April 3, 2017

WebRTC Click-to-Call and WebCall Widgets

We agree with Wikipedia that click-to-call (CTC) is actually a misleading name for this technology as it typically refers to a means for web users to ask a website operator to call them, in other words "click-to-call" would be more accurately referred to as "request-a-call".

December 29, 2016

Salesforce and other CRM Integrations

Thirdlane Connect allows you to perform basic operations with your CRM, such as importing leads, adding call notes, performing a phone number lookup, etc. Currently, the following CRMs and Service Desk apps are supported: Salesforce, Zoho, Zendesk…

November 27, 2016

Google Cloud Messaging and Thirdlane Connect

Google Cloud Messaging (commonly referred to as GCM, also known as "Push Notifications") is a mobile notification service developed by Google that enables third-party application developers to send notification data or information from developer-run servers to applications that t…