I have moved a large client off of another PBX onto the thirdlane and the users do not want to enter a pin when checking voicemail.
On the previous PBX, if they dialed a certain feature code, it would go directly into the voicemail if dialed from that phone.
Is there a way to disable the PIN if a user checks their voicemail from their own extension?
Client completely understands
Client completely understands that.
Can we disable pin on a particular extension?
If you'd like, you could
If you'd like, you could create a script that will access voicemail based on the phone (channel) that did the dialing but without asking for pin code (s option) and assign it to a feature code.
Something like this:
exten => s,1,Macro(tl-set-myvariables)
exten => s,n,VoiceMailMain(${MYEXTENSION}@default${TL_DASH}${tenant},s)
exten => s,n,Wait(1)
exten => s,n,Hangup
hope you disable
hope you disable international calling patters on these boxes. International calling is already a many-thousand-dollar liability in as few as a couple hours. The only effective counter to hacked phones giving out credentials was a second layer of security. For that I forced people to authenticate with mailbox number and password. A hacker, having hacked a phone and getting a sip user/pass combination is not going to have any clue what mailbox number to enter or what password to key in (esp since the recording doesnt actually ask for the mailbox number, but rather an access code)
This wouldn't be very safe