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Polycom VVX 400 Series Parking Button

Posted by fuse3 on Wed, 08/08/2018

First off lets get this part done:

Thirdlane STE 9.0.2
Polycom VVX 410 on 5.4.7.1696
Provisioning Template Bundle: 1.2-0.el6

I am attempting to provision a phone with a Call Park button but the phone seems to skip it.

Button 1 is my account
Button 2 is Call Park with a Value of 700 and a Label of Park
Button 3 through 6 are BLF's for 701/702/703/704

The phone only seems to apply the account and blf's.
In fact it shows my button 3 through 6 as button 2-5 and completely skips the Call Park button.

Can someone kindly point me in the direction to properly setup a button to park a call.

Thank you


Submitted by mattdarnell on Wed, 08/08/2018 Permalink

Can you send a screenshot of the phone provisioning page & attach the relevant Polycom configs?

It would be important to know if the GUI not creating the right configs or it is being implemented incorrect.

Submitted by fuse3 on Wed, 08/08/2018 Permalink

Here you go:
- screenshot of provisioning attached
- snip of config file below

Submitted by mattdarnell on Fri, 08/10/2018 Permalink

Doesn't look like button two was created in the config.

Try to change it to a 'transfer' to 700 button & see if that works.

Submitted by eeman on Tue, 08/14/2018 Permalink

Polycom does not support that. The only 3 things a line key can be set to are

Registration
BLF
Entry in the directory

Technically you even numbered your buttons wrong. Change SPAN to a value of 3 and see how it changes your layout. Button # has nothing to do with a physical button on Polycom. Try adding another account to button 5 and have BLF on 2,3,4. It cant be done. Buttons populate according to type, not order loaded.

Submitted by fuse3 on Fri, 08/17/2018 Permalink

As expected you are absolutely correct. Thank you Erik.
I was able to have it order lines then speedials then blf's
I am able to make this work.

Thank you again.