Office phone is not connected

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Unified Communications with Thirdlane Connect

In the connect client we get the message that the office phone is not connected.

I can't get this notice to disappear and the phone is connected to the server.

How can we resolve this issue?

Submitted by volodya on Tue, 09/11/2018 Permalink

Hello!

What version of Communications Manager and Connect are you currently using?
You can check if prosody service is running.

Submitted by cleartalk on Wed, 09/12/2018 Permalink

--Connect--
Client: electron_win32
Version: 2.0.2
Build number: 2020003
Build date: 7/31/2018, 9:47:16 PM
Messaging server version: 0.10.1
Telephony server version: 11.25.3
Platform version: 9.0.2.1
Connect API version: 1.2.1

--yum installed--
thirdlane-connect-downloads.noarch 2.0.2-36.el6
thirdlane-connect-mt.noarch 2.0.2-1.el6
thirdlane-prosody.x86_64 1.0-16.el6

--prosody--
service prosody status
Prosody is running with PID 45097

--pbxmw-mt--
Communications Manager 9.0.2

Do you need any more information?

Submitted by AdrianSimpson on Fri, 06/21/2019 Permalink

Hi did you ever get this resolved?

Submitted by jakeness on Fri, 06/21/2019 Permalink

Adrian,

Is Prosody running?

check with
service prosody status
and try restarting with
service prosody restart

Submitted by volodya on Sat, 06/22/2019 Permalink

Hello,

You should also check if service called "uniserver" is running.