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Sound Packages

Posted by AdrianSimpson on Wed, 03/13/2019
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Thirdlane platform General Questions

HI all, apologies if this is in the wrong place, first time posting.

We are currently running an trail version of Thirdlane and are trying install a language pack (just need to know the location in the file structure) and also provisioning link for handsets..

We have been running 3CX for a few years and dabbled with Bicom -

Any help appreciated.

Thanks
Adrian

Submitted by volodya on Wed, 03/13/2019 Permalink

Hello Adrian,

You can add sound packages for different languages from supported list under System Settings => Sound Packages. Then you will be able to assign desired language to tenant's configuration (on MT system) and override them if necessary in places like Inbound Route, Voice Menu.

In case if you need to make some adjustments, recordings directory path is /var/lib/asterisk/sounds. Subdirectory tl contains some default recordings, ogm - voice prompts recorded by users or uploaded from the Communications Manager and separate subrirectories for each language.

Submitted by AdrianSimpson on Wed, 03/13/2019 Permalink

Hi Volodya, Thanks for the response, so whn i unzip my language pack i get a directory - sounds - and within that a whole host of sub directories one of which is en_GB .... my question is if i put that en_GB folder in the /var/lib/asterisk/sounds directory, do you think that will be sufficient.

Kind Regards

Submitted by volodya on Wed, 03/13/2019 Permalink

You can have custom directory en_GB but there will be no option to select is from the Communications Manager. You will have two oprions:

  1. Simple hack. Replace content of original en directory with new files.
  2. Uncomment and set defaultlanguage = en_GB in /etc/asterisk/asterisk.conf configuration file and add language=en_GB to the [general] section of /etc/asterisk/sip.conf.