We are trying to get the Group Call Pickup feature working on a Yealink phone using the BLF key.
We have a hunt list with the main reception phone ringing in a Device Based Ring Group. We want other extensions to be able to answer the call.
Directed Call pickup is working with the default feature code *8
Group Call Pickup is working by manually dialing the *8 feature code followed by the Pickup group number, eg: *80
Any ideas would be great. We have multiple customers that want to take advantage of this functionality.
Hi Biznet,
Hi Biznet,
Thanks for the reply. Directed call pickup works fine using *8 in Features/Pickup and park/directed call pickup & the users extension on the BLF. But this only works for calls direct to the extension.
If it's a call controlled by a call group / hunt list we are it does not work. Yet manually dialing the Group Call pickup code of *8 + Group number, it works fine
Hello Ausip,
Hello Ausip,
See below to display incoming calls on phones the BLF is enabled for. These instructions are for our setup - you mileage may vary. (Note: change CUST_DIRECTORY to cust's tenant name.)
1.) Create directory "/etc/asterisk/user_provisioning/CUST_DIRECTORY"
2.) Copy below files from "/etc/asterisk/provisioning" to "/etc/asterisk/user_provisioning/CUST_DIRECTORY"
yealink_line.cfg
yealink_line_dect.cfg
yealink_phone_70.cfg
yealink_phone_73.cfg
yealink_phone_8x.cfg
3.) Modify the following settings in the files:
a.) account.${LINE}.dialoginfo_callpickup = 0 (Change 1 to 0 to Disable)
(apply to: yealink_line.cfg; yealink_dect_line.cfg)
b.) features.pickup.direct_pickup_enable = 1 (Change 0 to 1 to Enable)
(apply to: yealink_phone_70.cfg; yealink_phone_73.cfg; yealink_phone_8x.cf)
c.) features.pickup.blf_visual_enable = 1 (Change 0 to 1 to Enable)
(apply to: yealink_phone_8x.cfg)
make sure _*8 (directed-pickup) is in the tenant's Feature codes
On The phone's GUI, if that's how you are configuring, make sure call pickup code "*8" is there in Features/Pickup and park/directed call pickup.
Then in the DSS setup for that ext's DSS entry, add *8 in the extensions box.