Thirdlane Connect (Windows) Timeout issue

Hello,

We have three users who utilize the Windows based version of TL Connect exclusively (no physical phone.) All three report that - after a random amount of time (usually less than 1 hour) they are unable to make/receive any calls until they shutdown and restart Connect. All is well until the next hour (or less) elapses and they have to repeat the process. Is there any adjustment that can be made to rectify this? I do not see anything in Connect's settings to address the issue they are experiencing. The only viable solution I have for them at the moment is to order physical phones.

Thanks in advance,

--Matt