We're unable to do an Attended transfer via Connect, only Blind. On iOS and Android, we get a message "You have no appropriate destination calls", and I don't even see the option on the web or Windows app, only the option for a blind transfer. Has anyone else experienced this issue or know a way around it?
Thanks in advance,
Andrew
Submitted by volodya on Mon, 02/22/2021
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Submitted by acraft on Tue, 02/23/2021
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Hello Volodya,
Hello Volodya,
Thanks for the info, that works. I didn't realize we needed to place the first caller on hold and initiate a new call.
Andrew
Submitted by thirdlane on Sun, 02/28/2021
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Volodya may correct me if I
Volodya may correct me if I am wrong, but you just have to initiate the call, the first call will be placed on hold
Hello Andrew,
Could you please confirm that you make an attendant transfer the way it is described at the end of the https://www.thirdlane.com/docs/connect/voice-and-video-calls#calling-phone-numbers section?