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Select only incoming calls that went to IVR and user pressed 1

Posted by Sebastiao05 on Mon, 08/21/2023
Forums
Thirdlane platform General Questions

Hello, I wonder how I can select from the database (Asterisk 13, database pbxlogs, Thirdlane 9.1.4.14):

  • Incoming calls that went to IVR and user pressed the option 1
  • And incoming calls that went to IVR and user did not press anything

I appreciate your help.
Thanks

Submitted by thirdlane on Mon, 08/21/2023 Permalink

Currently there is no special IVR report - we are likely to add that and other reporting enhancements  in the near future. If you have any specific requests - we'd love to hear them. 

 

 

 

 

Submitted by hasfer77 on Thu, 03/21/2024 Permalink

Hi everyone,

The task requires filtering incoming calls that were routed to the Interactive Voice Response (IVR) system and where the user specifically pressed the number 1. This selection process helps identify a subset of calls where users interacted with a particular IVR option, providing valuable data for analysis or further actions based on that specific user choice.