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Polycom Vmail Notification issue ring

Posted by moshe on Mon, 12/22/2008

i have MTE using polycom phones

i have a interesting issue, when there is a message waiting on the phone, and i reload pbx the phone makes a distinctive ring, like a reminder, (across all the tenants) this is very enjoying, i already disabled all sound notifications
up.welcomeSoundEnabled="0" up.welcomeSoundOnWarmBootEnabled="0" up.localClockEnabled="1" up.backlight.onIntensity="" up.backlight.idleIntensity="" up.mwiVisible="0"

maybe i missed something
anyone have a solution,

thanks


Submitted by justdave on Mon, 12/22/2008 Permalink

On Polycoms the voicemail notification chirp is a different setting than the ones you already mentioned. That was one of the first things we got rid of, too.

<sound_effects

se.stutterOnVoiceMail="0">

<patterns>

<MISCELLANEOUS>

<MESSAGE_WAITING

se.pat.misc.1.name="message waiting"

se.pat.misc.1.inst.1.type="silence"

se.pat.misc.1.inst.1.value="1"

se.pat.misc.1.inst.2.type="silence"

se.pat.misc.1.inst.2.value="2"

se.pat.misc.1.inst.3.type="silence"

se.pat.misc.1.inst.3.value="1"/>

</MISCELLANEOUS>

</patterns>

</sound_effects>

Submitted by moshe on Mon, 12/22/2008 Permalink

great thanks justdave

it works i have work on this a few weeks and could get rid of it thanks a million

Submitted by moshe on Tue, 12/23/2008 Permalink

also have a issue when dialing an external extension dtmf

if im dialing fast i have to dial it like 3 or 4 times until it gets it, the only way is to dial slow which is hard to remember every time i need to dial an extension,

i have tried every thing possible, except suspecting that it has to do with some phone configuration, or i wana check if it make even a sense, is it possible to set a time fare how long a key need to be pressed or to set up that the phone should dial slower than i dial with my hand

cannot figure this out any help

Submitted by eeman on Tue, 12/23/2008 Permalink

how is DTMF factoring into calling an extension? It should be an invite-uri

what phone model is this occuring with?

what version of asterisk?

what dtmfmode are you using?

what is your upstream connection? Pots? T1? PRI? SIP? IAX?

detail frame-by-frame every step you take that creates this problem, beginning with an idle phone with handset on receiver.

Submitted by moshe on Tue, 12/23/2008 Permalink

polycom ip550

asterisk version 1.4

dtmf rfc2833

using sip trunk

doing a outbound call it gosout the call is answered by a ivr (not mine) it does not recognize any key press only after many attempts

Submitted by eeman on Tue, 12/23/2008 Permalink

so you are saying that you are having DTMF issues when sending to an offsite location?

set up an ivr internally and assing a feature code to that IVR. Test your DTMF from your phone to your PBX, this will rule out your phone. Its possible that your provider is having the DTMF issue. Do you know what your provider uses as a Sip Agent and what version(if its asterisk)?