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The call coaching feature i couldn't find. Lets say in the call center the supervisor needs to listen to the call between the Agent(staff) and the customer how can i achieve this?
maybe something like the supervisor can dial to agents extension and listen to the conversation
Submitted by eeman on Tue, 01/20/2009
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you want iSymphony, it will let you barge in on calls which invites you and the other 2 legs into a dynamic conference room where you are a muted member.