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While Looking at the CDR's, I'm thinking that the ability to generate more detailed reports would be a valuable asset. Things like adding up the amount of time an agent spent on the phone last month, or the amount of time for each destination, etc. would be helpful. The information is there, it just needs to be tallied up.
Submitted by eeman on Fri, 03/27/2009
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Submitted by cbbs70a on Fri, 03/27/2009
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The word agent was not the
The word agent was not the right word. In my mind, I was thinking of the prospective customer who is an office full of real estate agents. They are looking for something a little more detailed than the out of the box CDR's.
FSD
agents arent part of the CDR record, you would have to purchase queue analyzer software for that one. They process in queue_log. This brings up another concern, this feature would have to be limited to STE. My concern is violating the annual CPNI report I file with the FCC and accidentally allowing another tenant to view the queue information which would qualify as call details for the FCC. This is why queuemetrics cant be used in MTE btw. The partition is not solid enough to ensure privacy of caller records.