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After Hours IVR First Ring to All Phones

Posted by schat@schat.net on Wed, 02/11/2009
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Thirdlane platform General Questions

Any body have any ideas what is the best way to do this.

When my system goes into after hours is it possible to have it ring all phones first and then if not picked up by an ivr menu?

Thanks in advance,
Aaron

Submitted by justdave on Thu, 02/12/2009 Permalink

Set up a ring group/hunt list with all phones in it. Then for your after hours action on your inbound route, have it dial the hunt list instead of a menu. On the hunt list, set how long you want it to ring, and for the "if no one answers, run script" option put your normal IVR menu in there.

Submitted by moshe on Sat, 04/25/2009 Permalink

I'm not sure if it is a big difference from a hunt list, but you could use a feature code and set a ring group with go to IVR on time out

Submitted by eeman on Sun, 04/26/2009 Permalink

So let me get this straight... you want a night time action that calls a ring-group... without setting up a ring-group. Do I understand the question correctly?

Submitted by schat@schat.net on Sun, 04/26/2009 Permalink

Alex walked me through a way to add it striaght to the inbound did in the past.

I think -- I am propabley getting crazy