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System Speed Dials

Posted by abongard on Tue, 11/03/2009
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Thirdlane platform General Questions

There is a button in the directory that says View System Speed Dials.

We are using MT and would like to store some tenant based system wide speed dials for customers and we cant find where to add to this list and how to access them.

ultimately the customer should pick up the phone dial a feature code and then the speed dial position number (per tenant) and VOILA the system will dial the number assigned to that position.

Any ideas please...

Regards,
Andrew

Submitted by eeman on Tue, 11/03/2009 Permalink

its not finished yet... and honestly i thought it was a stupid idea...

now you have to dial #66 + speed dial number to call bobby whom you put in the corp or personal directory.

you have to memorize bobby's speed dial index and you have to dial all that crap..

OR

you can just go into your user portal where his number is already stored and click the 'call' link

Submitted by abongard on Tue, 11/03/2009 Permalink

Sure it might be a stupid idea but thats what the customers want (i don't know why either)

Any idea when this will be completed.

Andrew

Submitted by eeman on Tue, 11/03/2009 Permalink

no idea actually. Ive been working on the outbound fax piece mostly. It requires the user to run digiums fax for asterisk but works rather well with pdf or tiff files.

Submitted by bansal.ojasvi on Fri, 11/06/2009 Permalink

Hey Erik.

"you can just go into your user portal where his number is already stored and click the 'call' link"

I didn't find "call" link on my user portal. Am I missing some configuration? I am using MTE 6.0.1.75 and asterisk 1.4.18

OJ

Submitted by eeman on Sat, 11/07/2009 Permalink

you cant log in as admin, you have to login as the user. once logged in as a user go to the directory and the link will show up on the far right column.

Submitted by moshe on Wed, 07/21/2010 Permalink

Any updates with system speed dial
I have customer with numerous trucks on the road and he want all the office employees to ba able to call a driver using speed dial which based on his truck # (this is some thing he currently have,)

I thought this is some thing not done yet, if I could just created a feature code that would dial a number. And run it as *1XXX, is this doable and what would be the right script

Thanks

Submitted by Wender on Thu, 07/22/2010 Permalink

cant you make a outbound route? _TruckNR
then strip the numers and prepend the mobile number?

and for the speeddials i see the butten View System speed dials on the directory pages but where can you set them up?

Submitted by rolavarria on Mon, 12/20/2010 Permalink

Hi,

is there a way to disable this button??

When customers see this in the user portal they want to use it and from all that i´ve been seeing it´s not possible to implement.

will this issue be fixed in future versions?

Thanks!

Submitted by goliver on Mon, 01/03/2011 Permalink

I agree that disabling the button would be a nice option, especially if it doesn't do anything as of yet. I just had someone ask me about it and I have a feeling when I tell them "It doesn't do anything" they'll want to know why it's there :-)

Submitted by DMacLean on Wed, 05/11/2011 Permalink

Just wondering if there had been any progress on this.

I've tried to use the #66 method to dial a speed dial number, and even this isn't functioning properly. All I get is "Invalid Number".

Is there something I need to change to make this work properly?