We're on the MTE 1.6 version of TL and have uploaded a sound file and it doesn't play - just silence when placed on hold. It is the only file that is uploaded into the MOH queue. Has anyone seen this or understand what might be happening?
wave files must be in 8000hz
wave files must be in 8000hz sample rate (8khz), monaural, 16bit format
MOH Audio Files Don't Play
I failed to mention that this was a MP3 file. It didn't play yesterday when someone was put on hold. Today I tested and it magically started working (or should I say, mysteriously).
We did nothing, is it possible the system runs some type of script every night that converts the files to a playable format?
you dont want to use mp3.
you dont want to use mp3. Nightmares from the 1.2 days of asterisk with mp3 players not unloading and causing deadlocks. Convert all your files.
What do you see in the CLI when you place a call on hold, does it say that it cannot play the file? If so, I do not think this is the best thing to do, but it has worked for me. Convert the file to ulaw using something like sox.
sox in.wav -t ul -r 8000 -b -c 1 out.pcm
in.wav - is the .wav file you want to convert
out.pcm - is the output file .pcm
You may have to install sox yum install sox.
Like I said, maybe not the best way to do it, but it works.
Thanks,
Chris A