Is there a way to have an ACD agent that is on an external phone, i.e. a cel phone?
If I add a static ACD agent it ignores call forwarding and find me follow me. That seems like the correct default action, I am wondering if it can be over ridden.
-Matt
Submitted by eeman on Thu, 12/03/2009
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in theory but you cant complain if it behaves wierd on you, since it isnt the design of an ACD. You can always have any 'technology' as a member of a queue.
SIP/100
SIP/outboundtrunk/5025551212 etc.