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DID problems on MT v6.0.1.76

Posted by icivico on Mon, 12/14/2009
Forums
Thirdlane platform General Questions

Hi All,
in MT version, i'm getting an error when setting DID to extension. After clicking save button on extension editing form, an error page is shown with no more information. All seems to be ok, did, extension and inbound route, but fails on incoming call with a message like 'no such extension in from-outside-redir context'.
As a workaround, i've created an 'all time' schedule and asigned manually to inbound route and all is working fine.
Anybody getting an error like this? Maybe i'm doing something bad?

Thanks,
Iñaki

Submitted by icivico on Tue, 12/15/2009 Permalink

Hi Matt,
comparing with another tenant i've found that i didn't copy the default schedule 'tl-allhours'.I've created an schedule with that name and now all is working fine.

Thanks for your response,
Iñaki

Submitted by fuse3 on Fri, 12/18/2009 Permalink

I have the same issue with assigning DID's. have to manually go back to the inbound route that is created and select a schedule. once i complete that task the DID functions correctly.

Michael

Submitted by eeman on Fri, 12/18/2009 Permalink

are you cloning the thirdlane tenant?

when you create a tenant are you selecting 'copy schedules'?

does the tenant your cloning have the 'tl-allhours' schedule?