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IP 501 tftp issue

Posted by schat@schat.net on Thu, 03/11/2010
Forums
Thirdlane platform General Questions

I am running polycom ip 501 phones on a remote customers network
When the phone tries to download its config files from my tftp server I get a connection refused on my tftp log.
When I bring the phone and plug it into my network it works fine and download the config files.
Any Ideas?
Thanks in advance.

Mar 11 10:50:45 voip atftpd[29753]: tftpd_file.c: 335: recvfrom: Connection refused
Mar 11 10:50:47 voip atftpd[29753]: Fetching from 10.150.14.249 to 0004f212deb0-app.log
Mar 11 10:50:47 voip atftpd[29753]: recvmsg: Connection refused
Mar 11 10:50:47 voip atftpd[29753]: tftpd_file.c: 335: recvfrom: Connection refused
Mar 11 10:50:49 voip atftpd[29753]: Fetching from 10.150.14.249 to 0004f212deb0-app.log
Mar 11 10:50:49 voip atftpd[29753]: recvmsg: Connection refused
Mar 11 10:50:49 voip atftpd[29753]: tftpd_file.c: 335: recvfrom: Connection refused
Mar 11 10:50:51 voip atftpd[29753]: Fetching from 10.150.14.249 to 0004f212deb0-app.log
Mar 11 10:50:51 voip atftpd[29753]: recvmsg: Connection refused
Mar 11 10:50:51 voip atftpd[29753]: tftpd_file.c: 335: recvfrom: Connection refused
Mar 11 10:50:53 voip atftpd[29753]: Serving CONTACTS/0004f212deb0-directory.xml to 10.150.14.249:1053
Mar 11 10:51:03 voip atftpd[29753]: Serving CONTACTS/0004f212deb0-directory.xml to 10.150.14.249:1054
Mar 11 10:51:13 voip atftpd[29753]: Serving CONTACTS/0004f212deb0-directory.xml to 10.150.14.249:1055
Mar 11 10:51:23 voip atftpd[29753]: Serving CONTACTS/000000000000-directory.xml to 10.150.14.249:1056
Mar 11 10:51:33 voip atftpd[29753]: Serving CONTACTS/000000000000-directory.xml to 10.150.14.249:1057
Mar 11 10:51:43 voip atftpd[29753]: Serving CONTACTS/000000000000-directory.xml to 10.150.14.249:1058

Submitted by eeman on Thu, 03/11/2010 Permalink

some firewalls do not support tftp behind NAT, BSD based firewalls are one example. I reccomend FTP as the provisioning method for polycom phones.

Submitted by schat@schat.net on Thu, 03/11/2010 Permalink

Is it possible to give the ip 501 ftp settings automatically via dhcp?

Submitted by eeman on Thu, 03/11/2010 Permalink

yes its still the tftp-server-name value

# VOICE Subnet
subnet 172.16.100.0 netmask 255.255.255.0 {
option time-servers 172.16.100.1;
option ntp-servers 172.16.100.1;
option time-offset -18000;
option tftp-server-name "172.16.100.1";
option routers 172.16.100.1;
authoritative;
range 172.16.100.100 172.16.100.200;
}

Submitted by schat@schat.net on Tue, 03/16/2010 Permalink

Can you pass login info user name and password or do you set it to anonymous?