We have one company that will have multiple sites. Some of these sites will be in different area codes.
If I were to keep them in the same tenant, then they would always have to dial 10 digits to make a call which is not acceptable by their standards.
If I were to keep them in separate tenants, they wouldn't be able to 4 digit dial extension.
I would rather keep them in different tenants because it would clean up IVR and route scripting in the Thirdlane manager.
Is there a way to 4 digit dial extension between tenants or a way to route calls out to a different dial plan?
Thanks,
--herron
Im not sure I follow. The
Im not sure I follow.
The four digit extension would prefixed by a pattern like 00+exten.
Actually on second thought: I
Actually on second thought:
I would rather have them all in the same tenant.
Is there a way to have extensions use a different area code for outbound calling?
tell them they cant have 7
tell them they cant have 7 digit dialing is one simple way to solve your issue. Dont forget that as a single tenant, managing different callerid might be hell.
yeah that was my initial
yeah that was my initial impression is that it would get real messy.
I still dont know how/where to start for extension dialing between tenants if i were to seperate them
by writing your own outbound
by writing your own outbound route script for each pattern using Goto() dialplan application.
so in the file
so in the file outbound.include
at the section [outgoing-unrestricted-Company_A]
I would append
exten => 5534,1,Goto(from-inside-Company_B, $(EXTEN), 1)
and just sub 5534 for each extension?
yeah but i dont know which
yeah but i dont know which patterns you are talking about or where. you are unclear.
the thirdlane user portal
the thirdlane user portal does not have way of running a goto if i were to hardcode the extensions there.
thats why i am getting confused
yes, by loading a pattern as the outbound route, and that patter just runs a Goto() to reach the from-inside for the new tenant.