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Tenant Management

Posted by George on Wed, 04/21/2010
Forums
Features Wanted

It would be great to be able to give a re-seller access to a multiple tenants with OUT the ability to change the tenant default values like # of ext, mail boxes, queues etc. etc. etc.

Thanks
George

Submitted by eeman on Wed, 04/21/2010 Permalink

sorta like being able to create a system admin, unchecking the tenant management stuff (or whatever you dont want them to access) but be able to select which tenants show up in their dropdown box? seems plausible.

Submitted by thirdlane on Wed, 04/21/2010 Permalink

Do you see this as a step towards introducing reseller level? Someone who can manage multiple tenants - and create tenants within the allocated limits?

Submitted by George on Wed, 04/21/2010 Permalink

personally not looking to give them the ability to create a tenant, there are to many variables to take into account..

maybe once MTE can be integrated into a billing platform like billmax or something like that maybe but not until then..

George

Submitted by moshe on Wed, 04/21/2010 Permalink

This would definitely be a step closer

I want to add 2 more thinks 1) hide the admins the reseller shouldn't see other resllers. 2) have the option add and assign DIDs in the admin page so the reseller don't need to have access to the DID page at all (so he could not use/see some other resellers did list).

And on that reseller route when a admin is deleting a tenant (dropdown Select Tenant basically no tenant selected) he could see all links to all tenants of the entire TL

I'm only pushing it, because I want the best of it, so forgive me if I'm taking it too far

Submitted by moshe on Fri, 05/21/2010 Permalink

hi Alex

great to hear that this is moving forward, i will try to give my input, i hope other users will give theirs, and together it would be a great product

    there are definitely a lot of things that could be done on that direction
  1. for starters some thing need to be done in the DID field, a ressler should have access/control to all DIDs where he could take from other reseller/ tenants a unassigned DID, I'm not exactly sure how and what could be done but there are definitely some action required to make the DIDs more reseller friendly,
  2. a reseller should have access to create extensions but not change codecs,
  3. the system admin should be able to block out (so the reseller wont even see it)the option of record all calls just do not record and record by pressing a key sequence
  4. under system setting >> administrators a reseller should have access only to tenant level admins he created, where the system admin should be able to set default what the reseller could select deselect
  5. on the front page the administrator guide should be brand-able the easiest way to get it done is to change the admin guide format to HTML not PDF and use the current tenant logo (btw using HTML page could have more advantages like having a help link on each page where it opens at the current page bookmark)
  6. in the tenant management page to have an additional column where he could see which reseller admin (login name) created the tenant
  7. in Call History >> Call Detail Records a reseller admin should only have access to the tenants he have access to if he have an option of all tenants it should only be all his tenants not the entire data base
  8. same with Menu / Link Manager and a tenant level admin should have the ability to create one but only see his tenants in the drop down menu
  9. in the event a tenant is deleted and the state of the admin portal is not within a tenant just the admin even a reseller admin could see all tenants custom links this should be avoidable

this covers a lot but not all, your comments, suggestions as well your arguments is greatly appreciated,

Cheers