Hello all,
We are trying to include feature *72 into the main IVR and let customers have ability to remotely forward their phones, unfortunatelly this feature doesn't have password protection, so anyone would be able to use it by dialing in. Is there any other way to do this and include the password to protect against unwanted forwarding?
Thanks
Misha
Or you could send them to
Or you could send them to another IVR and put in a numeric password in the password field and only one who knows the password could dial *72, allow dial feature code should only be able behind the password
if you want per extension password setup a feature code to forward a specific extension than create a IVR to with a silence greeting of 1 second and on time out set @ 1 second it should go to that feature code that forwards the extension, same setup for each extension
and of course allow dialing feature code should (always) be disabled, for this reason
so anyone would be able to use it by dialing in. only those who have access to your feature codes. Its a terribly bad security measure to enable feature codes to the IVR for just this reason. Aside from this only internal users would have access to those feature codes.
my favorite password authentication method is using the VMAuthenticate function. use the tl-set-myvariables macro to get/set a MYID variable for extension number and use that for the VMAuthenticate command. It checks against the voicemail password for whatever mailbox you pass the function (aka MYID) , after you authenticate you can use the rest of the macro for forwarding as before. hope you know how to write dialplan.