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Call monitor question

Posted by goliver on Thu, 01/27/2011
Forums
Thirdlane platform General Questions

I just noticed that recorded calls aren't mixed together like the conversation happened. Instead, the callee's audio is presented in the first half of the file, and the caller is in the second half.

While this is certainly better than having two separate files, I was wondering if it's possible to have a file that sounds like the actual conversation that took place (both callee and caller speaking simultaneously, resulting in a file that's 20 minutes instead of 40).

Is there a setting I can change or a script I can tweak or is this just how it works and there's nothing I can do about it?

Submitted by eeman on Thu, 01/27/2011 Permalink

this is a failure to install sox on your server. the audio is split into two streams and then mixed togeather using the command 'soxmix'. You simply need to install the sox rpm's with the 'yum' tool.

Submitted by goliver on Fri, 01/28/2011 Permalink

yum install sox says...

Package sox-12.18.1-1.el5_5.1.i386 already installed and latest version

Also:

$ sox -help
sox: Version 12.18.1

and

$ soxmix -help
soxmix: Version 12.18.1

Submitted by goliver on Tue, 02/15/2011 Permalink

Just wondering if there's been any progress on this issue? Is there anything I can do? Logs I can provide, debugging I can perform, etc? Let me know. I'd be happy to help.

Submitted by rfrantik on Thu, 03/10/2011 Permalink

goliver - what version of Asterisk and TL are you running? Did you install from ISO?

Submitted by goliver on Thu, 03/10/2011 Permalink

Asterisk 1.4.35
Thirdlane PBX manager 6.1.1.7

I'm not sure how to tell which version of Thirdlane I'm running - it's MTE, but that's all I know. I installed from the ISO.

Submitted by xxot on Wed, 04/06/2011 Permalink

Have the same issue. If I put extension on autorecording all calls are ok (i.e. mixed). If I set option "Record calls selectively by pressing a key sequence" and use #9 for recording - calls are not mixed. MTE version: PBX Manager 6.1.1.6
soxmix: Version 12.18.1

Submitted by goliver on Wed, 04/13/2011 Permalink

Thanks @xxot :-) Strangely enough, though, this problem seems to have resolved itself after I got the 6.1.1.8 upgrade of PBX Manger to take.... Or so I think. I've not tested it thoroughly, but the couple calls I have made, it seems to work as expected.

Submitted by phoetger on Mon, 05/09/2011 Permalink

xxot

we tried using the little fix that you gave in the thread here, it worked for the call recordings, but it broke the ATTACH VOICEMAIL TO EMAIL option... the message was attached to the email, but then the phone was constantly saying there is a message, but no message was in the box and when I looked in the dir the .txt file was there, but the .wav was gone... we had to reverse the change to get it work again.

We have fixed it permanently however by upgrading SOX to a newer version....

The repositories only have sox 12.18.1, here is how you install sox 14.3.1

==================INSTALL PROCESS===================
------- REMOVE SOX 12.18.1 ----------
rpm -e --nodeps sox-12.18.1

-------- Download and install SOX 14.3.1 -------
cd /usr/src
wget http://downloads.sourceforge.net/project/sox/sox/14.3.1/sox-14.3.1.tar…
tar zxvf sox-14.3.1.tar.gz
cd sox-14.3.1
./configure --prefix=/usr
make all
make install
=================================================

After the upgrade everything works... Call Record, Voicemail to Email, Checking messages from the phone

Thanks