Hello All
We think we might have a possible bug in the MTE User Portal of version 6.1.1.5.
Somebody please try to reproduce the following:
When a user does Call Forwarding from the user Portal, it seems that the following setting
" Send caller to voicemail if my phone is not answered in XX secs"
Gets reset to 5secs upon saving the Call Forwarding settings.
Its causing phones to immediately go to voicemail....
When I look at the calls from other phones, I see the lenght of call is 20secs. When I reset the setting to 20secs the phones ring as normal...
Please confirm... Its a nighmare to reset so many user accounts in MTE
You described exaclty what I
You described exaclty what I am talking about....
When I go thruough the extensions the all say 5 seconds....
If the client saves there settings without changing it to the default... All there calls go to VM
I thought I was crazy, thanks for confirming
why arent you running
why arent you running 6.1.1.7? I am running 6.1.1.7 admin portal and 2.1.5.7 user portal. I cannot reproduce this issue. If I set my extension to 25seconds and come back to it, it still shows 25 seconds
I am going to upgrade
I am going to upgrade tonight.
1. Webmin is asking to upgrade from 1.520 to 1.530 is it SAFE, Do I just hit UPGRADE.
2. Do i just upgrade MTE, will i Loose any settings.
I'm still running 6.1.1.6
I'm still running 6.1.1.6 because I've had what some people consider more pressing projects to work on.
And that's what I'm saying, I can't seem to force this or reproduce this at all. Over the course of the last few days, I've had 3 users from the same tenant call to say that their phone was ringing once and going to voicemail. I found that all three of those users had the ring time set to 5 seconds. Being all the same tenant, I didn't think much about it.
About an hour ago I had another tenant complain to me about the same thing. I found that his entire tenant was set to 5 seconds. Spot checking other tenants, I found the same thing on the majority of them.
I found this thread and tried to reproduce it and can't. The extensions that I changed earlier in the week are all still set to 30 seconds. I played around with the forwarding settings on a couple of extensions and I cannot get it to reset itself back to 5 seconds on its own. It just makes no sense to me.
I've never had an issue with
I've never had an issue with the upgrade process so far. That said, SOP should be to always take a backup first...
CAW True Claim... It may not
CAW True Claim... It may not be reproducable... Because it might be a setting from the ISO Install...
Once you set the extensions they never change back.... I had my staff go thru all my tenants and extensions and set them manually
Caw one option CREATE a new Tenant and add extension you should get the same results
Peace
I'll try that over the
I'll try that over the weekend and report back. Right now I want to get all of my tenants fixed...
I am running MTE 6.1.1.6. While I can't reproduce the problem in the manner you described, I have found that at least 3/4 of the extensions on my server have had the "Send Caller to Voicemail" setting reset to 5 seconds.
I have no idea what caused this...